The common areas of the hotel were lovely, the staff was pleasant. We always feels less important when booking through a 3rd party, and The Hotel Colonnade was no exception. We were placed on a floor that was under maintenance, with floor fans everywhere. Plans to meet with business associates were quickly changed, as we did not want them running an obstacle course to get to us. The room was relatively clean. The rainfall shower head was nice, but the lack of water pressure made it more like a drizzle. Housekeeping entered our room at 8:15am without knocking or announcing themselves prior to entry. We called prior to booking to inquire whether room service was offered, and was assured that it was. We had an evening meeting and did not want the hassle of dining out after. After checking in, I called down to ask where to find the In Room dining menu, only to be told that it was only available Thur-Sat; this being Wednesday it was not offered. When I mentioned this when checking out, the representative apologized then told me had I booked directly with Marriott I would have known this. (By the way, I checked the website and there is nothing to indicate that there is limited room service) This was a totally unacceptable answer for so many reason, the least of which I was not even told on the phone! If hotels do not want 3rd party bookings, then they should not offer it. The two objectives, In Room Dining and meeting with associates were not met. Room was almost $300.
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